InKakinada Gifts - Frequently Asked Questions
2.Registration
How can I become a member of InKakinada.com?
What are the benefits available for registered members?
Should I pay anything to become a member?
Is it compulsory to be registered as a member to order items?
4.Ordering
How can I place an order online?
Can I send a card along with the gift?
How do I feel sure that you have correctly registered the order placed?
How many days in advance should I place the order?
Damaged or Wrongly Delivered Items:
5.Delivery Details
Are the items delivered as per the display on the Web Pages?
Will I get confirmation of the delivery?
What if you don't deliver or deliver late?
From where do you procure the items?
What happens if the recipient is not found even after so many tries?
1.What does InKakinada.com Gifts Section offer?
InKakinada.com Gifts Section makes it possible for you to send gifts to your dear ones residing in Kakinada, India. Through this service, you can order from the exclusive range of choicest gift items shown on the website while making the payment online. The gift will be delivered at a specified time (approximate) and address given by you following your specifications..
2.Registration
How can I become a member of InKakinada.com?
Becoming a member of InKakinada.com is easy and FREE! Simply click the "Register" hyperlink and fill in your email address and a password of your choice. Re-type the password, type the captcha and then click the Submit button. It's that simple!.
What are the benefits available for registered members?
Being an InKakinada.com member, you'll enjoy the following benefits:
- Personalized shopping experience.
- Track Orders & their History
- Address List
- Secure Online Transactions
Should I pay anything to become a member?
No. You need not pay to become a member. The member registration is absolutely free. Once you are registered with InKakinada.com, you can avail special membership benefits.
Is it compulsory to be registered as a member to order items?
It is not compulsory. Non members, referred to as Guest, can also do shopping by selecting the category and at the time of final order form, they will have to fill their Name and Email Id and make a Guest Login. However, you will miss the special benefits availed by the registered members.
3.Members
How can I change my password?
You can sign in to see option called 'Account Details'. Mouse over 'Password' row to see 'Edit' link. Click on it and re-enter your password. You will receive a password change confirmation to your email address upon success.
How can I manage my address list?
You can enter addresses of the people you know. And every time you shop, you need not enter the address, the address in your list will be auto-filled upon selection.
4.Ordering
How can I place an order online?
Placing an order at InKakinada.com is easy. Please see the text demonstration below:
- Choose gift of your choice.
- Click 'Send this Gift'.
- 'Continue Shopping', if you would like to add more gifts & follow 1 & 2
- Once shopping is complete, click 'Yes, that's my order!'
- 3 Steps to go!
- Step 1: Enter your details.
- Step 2: Enter recipient details.
- Step 3: Review the order and pay.
- If your payment information is correct, your transaction will be successful.
- You'll receive confirmations of your order!
Can I phone or Fax my Order?
No, we do not accept orders over Phone or Fax. We encourage our customers to place orders online.
Can I send a card along with the gift?
All gifts are sent with a message card which is free. Just type in your message while placing your order and we will take care of the rest.
How do I feel sure that you have correctly registered the order placed?
After you have placed the order, you will get an e-mail confirming each order registered with us. Please check your e-mail and if you want any correction,you are requested to get in touch with us. Other way is to get in touch with ourCustomer support executive on phone +91 884 2340004 (8am to 8pm 365 days IST).
How can I track my orders?
Sign in as a member and click on Order History. Select the appropriate order to view the order details and status of delivery.
How many days in advance should I place the order?
Generally we accept orders received 1 day in advance of delivery date. But in special cases we can even deliver on the SAME day if the order is placed before 1:00 PM IST and the same will be delivered before 7:00 PM IST.
What is the Refund Policy?
We want you to be completely satisfied with your purchase and we put in our best efforts to meet your expectations. We have framed our Refund Policy to address Customer Grievances.
Damaged or Wrongly Delivered Items:
Perishable items like cakes & flowers refund will be entertained only if they are wrongly delivered. While we take utmost care to deliver items without any damages, sometimes, it may get slightly damaged, when distance is more for items like Cakes.
Refund for delivery of Items:
For delivery of cakes and flowers the delivery of items will be attempted only once. Being perishable in nature, there will be no refund against such items.
Refund for non-delivery of Items:
Refund will be made only against approved cancelled orders, I,e a cancellation which has been notified to us, and has approved by us. Cancellation should be informed minimum of 24 hours in advance of delivery Date. However, Approval of Cancellation is subjected to our acceptance for cancellation.
Conditions for Return
Perishables items - Will not be returned, unless defective or wrongly delivered.
NOTE:
Refund for item(s) or exchange for damaged/ wrongly delivered item(s) will be made / done after deducting the handling charges.
Duration of Returns:
- A. Returns on Credit Card: Please allow up to two billing cycles for the return credit to appear on your credit card statement.
- B. Alternative Method - Store Credit: In case you wish to retain a Store Credit with us, then on mutual acceptance a store credit will be issued i.e. order worth the refund amount can be used in future from your store credit for other purchase. You can follow the instructions being sent in mail by our team to avail this Credit for future orders.
5.Delivery Details
Are the items delivered as per the display on the Web Pages?
Generally the gifts will be similar to the pictures on the web. They will definitely match or exceed all the specifications in terms of weight, size, and count. There may be some variation in the gifts perishable items like cakes and flowers. Flowers specified in the arrangements shown may differ as per seasonal availability. If the flowers specified in the arrangements are not available, suitable alternatives will be used.
Will I get confirmation of the delivery?
We try to deliver items on time, on the delivery date specified by you. And the same is informed to you via Email within 24 hours after the delivery. At any case, if we are delayed, due to unforeseen weather conditions or strikes that cannot be overcome, it will be informed to you via Email.
What if you don't deliver or deliver late?
If you give us adequate time to process your order it will not be late. This can only happen due to forces beyond our control such as riots, transportation strikes and situations beyond our control. Another common reason this happens is when the recipient of the gift is not at home, or his/her address has changed. We will cooperate with you to rectify this situation if it does occur. Please note our maximum liability is the refund of the purchase price, if the fault is due to InKakinada.com.
From where do you procure the items?
We procure the Products from the vendors who are reputed to deliver the items with best quality.
What happens if the recipient is not found even after so many tries?
The order is cancelled and the same is informed to the member via Email.
What is the mode of delivery?
All the deliveries are made in person only to ensure delivery without any damages
6.Time of Delivery
What are the delivery times and days?
We deliver 7 days a week during 9.30 AM IST and 6.30 PM IST .Special requests are processed to deliver on specific times. Send you request quoting your order no. to gifts@inkakinada.com.
Can I mention specific delivery time?
We can deliver the order within a Time BRACKET of 3 Hours. (Ex: Like between 2 to 5 PM).
7.Payment
What is the payment mode?
You can make payment through any International/National credit cards, Debit cards and Net banking. We have set up a secure online order system through which your payment is processed.
Are there any hidden costs?
There are no hidden costs like taxes besides the delivery cost shown at the time of order confirmation. However in case of taxes levied in future, the same are passed on to customers from time to time. Your Bank may charge nominal amount as transaction fee as it is an International Transaction. (Usually it may be around 5 cents for the order of 10$).
8.Security
How secure is the personal information / recipient's details/ Order details?
The Personal Information is not revealed to any one. It is shared only in the process of delivery of the items.
9.Contact Us
Where can I post my complaints?
If you need any help or If you have any complaints mail to gifts@inkakinada.com .
How can I contact you for advertisement on your site?
Mail to inquiry@inkakinada.com to advertise on our site.
10.General
Which browsers do you support?
The site is best viewed with latest versions of IE, FireFox, Chrome, Safari and Opera.
11.Disputes
All and any disputes related to inkakinada.com shall be subject to the jurisdiction of Kakinada, Andhra Pradesh, India court only.